FAQ

Creating an account at Fab Spins Casino is quick and straightforward. Start by visiting our homepage and clicking the 'Sign Up' or 'Register' button at the top of the screen. You'll need to provide some basic information including your name, date of birth, email address, phone number, and physical address. Choose a unique username and a strong password to secure your account. After agreeing to our terms and conditions and confirming you're of legal gambling age, you'll need to verify your email address by clicking on the link we send you. Once verified, your account is active and ready for deposits. Remember that all information must be accurate as it will be checked during the verification process, which is essential for withdrawals later on.

Fab Spins Casino offers an impressive welcome package for new players. Our main welcome bonus includes $10,000 plus 120 Free Spins, divided across your first five deposits. This gives you multiple opportunities to boost your bankroll as you explore our gaming collection. Additionally, we occasionally offer exclusive no-deposit bonuses like 100 Free Spins on Stardust for new registrations. To claim our deposit bonuses, you'll need to use specific bonus codes during the deposit process – for example, code FAB150 unlocks a 150% match up to $2,000 plus 40 Extra Spins on eligible pokies and keno games. All bonuses come with a 50x wagering requirement, so be sure to read the full terms and conditions to understand how to convert bonus funds into withdrawable winnings. Our promotions page is regularly updated with seasonal offers and special promotions for both new and existing players.

Fab Spins Casino offers several secure payment methods to accommodate Australian players. You can make deposits using Visa, MasterCard, Neosurf, and Bank Wire Transfer. All transactions are processed in Australian Dollars (AUD), eliminating the need for currency conversion fees. For deposits, the minimum amount typically starts at $20, with funds appearing instantly in your casino account (except for Bank Wire transfers, which may take 1-3 business days to process). For withdrawals, you can use Bank Wire Transfer or credit cards that support withdrawals. Withdrawal processing times vary by method – card withdrawals typically process within 3-5 business days, while Bank Wire transfers may take 5-7 business days. All financial transactions at Fab Spins Casino are protected by advanced encryption technology to ensure your banking details remain secure at all times.

At Fab Spins Casino, fair gameplay is our top priority. We exclusively feature games developed by Real Time Gaming (RTG), a respected software provider known for creating fair and tested casino games. All our games use Random Number Generator (RNG) technology, which ensures completely random and unpredictable outcomes for every spin, card dealt, or dice rolled. These RNG systems are regularly tested and certified by independent auditing organizations to verify their fairness and randomness. Additionally, we maintain detailed game return-to-player (RTP) percentages that are available for players to review, providing transparency about each game's expected long-term payout rate. Our commitment to fair play extends to our bonus terms and conditions, which are clearly stated without hidden requirements. If you ever have concerns about game fairness, our customer support team can provide additional information about our fairness certifications and testing procedures.

The verification process at Fab Spins Casino is designed to ensure security and comply with regulatory requirements. You'll need to complete verification before making your first withdrawal. To verify your account, you'll need to submit copies of specific documents through our secure verification portal. Required documents typically include: a valid government-issued photo ID (passport, driver's license, or national ID card), proof of address (utility bill, bank statement, or official government correspondence dated within the last three months), and proof of payment method ownership (photo of credit/debit card showing the first 6 and last 4 digits, or a screenshot of your e-wallet account). For larger withdrawals, additional verification steps may be necessary. Our security team reviews all submitted documents, usually completing the verification process within 24-48 hours. Once verified, your account remains verified for future withdrawals unless you add new payment methods that require additional verification.

Fab Spins Casino offers dedicated customer support to assist with any questions or concerns you might encounter. The primary method to reach our support team is via email at support@fabspins.com. Our support representatives typically respond within 24 hours, though we strive to address urgent matters more quickly. When contacting support, it's helpful to include your username (never your password), a clear description of your issue, and any relevant screenshots or details that might help us resolve your query efficiently. While we currently don't offer live chat or telephone support, our email support team is thoroughly trained to handle all account, technical, payment, and bonus-related inquiries. For common questions, we recommend checking this FAQ section first, as you might find an immediate answer to your question without waiting for a response. Our support team is available seven days a week to ensure you receive assistance whenever you need it.